Please do not hesitate to ask us any questions.
We offer FREE sizing for Size 7 and below ! Anything over that, there will be a $30 sizing fee.
Send us a message with the size you wish to have after checkout.
We strive to provide 5 star customer service and want all of our customer’s to be 100% satisfied with their purchase. Not happy? Returns are EASY!
Send us a message us on eBay within 30 days of receiving your item.
Ship the item back in a padded envelope with its original tags attached to the address provided.
We will process your refund as soon as we receive your merchandise.
Orders placed before 2:00 PM Central Time will be shipped the same day so long as the payment has been cleared by PayPal. If your order requires sizing or any other sort of customization shipping time may vary.
All orders within the usare shipped by way of USPS First Class mail unless in a different way specified and can take up to 3 to 10 business days.
International delivery is on a regular basis done in 2 weeks but it can take up to 6 weeks as a result of customs.It depends on how long the item takes to be cleared in customs. Universal Jewels isn’t answerable for the delay in shipment as a result of customs or any customs duty or customs clearing charges.
25% restocking fee on all sized, worn or damaged items.